# Contact and support

> Canonical page: https://empfpreview.com/contact/

- Support email: empfpreview@mahieu.nl
- Support covers: compatibility, installer, thumbnails, Seer plugin and PNG export issues
- Support does not cover eufyMake Studio itself or the eufyMake E1 printer (contact eufyMake for those)

## When reporting an issue

Include your Windows version, the EMPF Preview version, what you expected, what happened, and any log files (locations in the troubleshooting guide). A bug report template is on the canonical page.

## Useful links before emailing

- Troubleshooting: https://empfpreview.com/docs/troubleshooting/
- Install guide: https://empfpreview.com/docs/install/
- Installer details: https://empfpreview.com/download/

## About

EMPF Preview is built by Agima Software, the software label of independent Dutch developer Michel Mahieu (https://www.mahieu.nl/). Independent software; not affiliated with, endorsed by or sponsored by Anker, eufy or eufyMake.