Support

Contact

Need help with EMPF Preview or want to report a compatibility issue?

Email: empfpreview@mahieu.nl

What support can help with

Use this contact address for EMPF Preview installer questions, Windows Explorer thumbnails, local viewer behavior, Seer plugin setup, PNG export and compatibility questions around local .empf files.

When reporting an issue

• Include the EMPF Preview version.
• Include your Windows version.
• Say whether the file is local, in OneDrive or on a network drive.
• Describe what you expected to see.
• Describe what happened instead.
• Attach a screenshot if possible.

Do not send confidential customer project files unless requested.

Support limits

EMPF Preview support cannot provide official eufyMake Studio account, printer, cloud or device support. Use eufyMake Studio and eufyMake support for editing, printing, login and printer/device workflows.

Useful links before emailing

• Installer details for version, filename, size and SHA256.
• Install guide for setup and unsigned installer notes.
• Troubleshooting for generic icons, OneDrive, SmartScreen and Seer cache issues.